Malo the Label
Malo Nappy Rash Duo
Our Malo Nappy Rash Duo is a Cult Favourite Among Aussie Mums
Conscious, clean and simple ingredients that work!
Beautifully designed with a minimalist aesthetic for the modern mum
Purpose designed for practical application
Full-Sized 100ml Spray that gives you over 100+ nappy changes
Full-Sized 50g Crème where one pump is all you need each nappy change
PERSONAL INFORMATION WE COLLECT
When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps.
- “Web beacons” “tags” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including Visa, Mastercard & Amex card numbers), email address and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to communicate with you and screen out our orders for potential risk or fraud. When in line with the preferences you have shared with us, we will provide you with information or advertisement relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address). Generally we always try to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, also assessing the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will then receive another notification when your order has been shipped.
Shipping Rates and Estimates:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $9.95 - $12.95 flat rate shipping to Australia. We offer Standard Shipping for $9.95 within 5-7 business days and Express shipping for $12.95 within 2-3 business days.
How do I check the status of my order?
When your order has been shipped, you will receive an email notification from us as well as AusPost which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name, contact number, order number, and we will be please to look into it for you.
RETURNS, REFUNDS & EXCHANGE
We do not offer refunds for an item purchased if you have changed your mind. To be eligible for a return, the item you received must be faulty or damaged. We will then arrange for the item to be replaced or issue a refund to be processed depending on the situation and approval of your request.
To complete your request, we require you to email email@example.com with your order number and the reason for your return. We will then advise you on how to return the item back to us as well as the approval or rejection of your request. Please do not send your purchase back to the manufacturer.
We do not offer refunds or exchange on any sale items purchased. In the event the item is damaged or faulty, please contact us via email at firstname.lastname@example.org and we will advise you what will happen next.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com with your name, order number and photo of the damage. We will then notify you where to send the item to and provide you with a shipping label.